1. Scope
This policy applies to all paid transactions on TunX, including credit purchases, subscriptions, and premium features.
2. Refund Eligibility
Refunds are available for:
- Service Not Delivered: Payment successful but service not activated — full refund
- Duplicate Charges: Technical duplicate charges — full refund of duplicates
- Major Service Failure: Platform failure making purchased services completely unusable for 72+ hours
3. Non-Refundable Cases
- Credits already used or partially used
- Account banned due to policy violations
- Change of mind or no longer needing the service
- Items explicitly marked as "non-refundable"
4. Refund Process
4.1 Email support@tunx.ai with your order number and reason.
4.2 We will review and respond within 3 business days.
4.3 Approved refunds are processed within 5-10 business days to the original payment method.
5. Cryptocurrency Payments
For USDT/USDC payments, refunds are issued in equivalent USDT to your provided wallet address.